About the Role
IDnow is looking for a Communication & AI Transformation Manager (f/m/d), reporting directly to the Chief of Staff and working in close partnership with Leadership, the People & Org team, Marketing, and more. You will own internal communications end-to-end and co-own the AI transformation project with accountability for delivery. You will act as the company’s internal voice, ensuring IDnow’s people understand where we are going, why it matters, and how they fit in. This is a unique opportunity to work at the intersection of strategy, communications, and organisational change inside one of Europe’s leading identity verification companies.
Key Responsibilities
AI Transformation
- Co-own the AI transformation with the Chief of Staff, with direct accountability for delivery
- Build and manage a structured operating rhythm for AI rollout across the business
- Track adoption, enablement, and measurable impact; report progress to leadership on a consistent cadence
- Coordinate enablement initiatives across functions and ensure the company moves in a consistent direction
- Operate AI-first across your own workflows and share learnings proactively with the organisation.
Internal Communications
- Own internal communications end-to-end, including strategy, content-creation, and channel management
- Lead internal comms on our company's transformation - translating complex strategy into clear, credible, and consistent messaging
- Craft and shape CEO and leadership messaging across key moments
- Plan and deliver the monthly All Hands cycle end-to-end - planning, scripting, and coordinating
- Develop and maintain an internal comms calendar aligned to business priorities
- Manage and optimise Slack, Confluence, and other internal channels so information actually lands
- Bring IDnow’s progress, culture, and milestones to life through compelling storytelling
Stakeholder Partnership & Engagement
- Act as a comms partner to the extended leadership team, supporting their communications and ensuring message consistency
- Facilitate Insight Sessions, fireside chats, and other engagement formats that create dialogue, not just broadcast
- Work closely with People & Org, Marketing, Product, and senior leaders to keep messaging coherent across the business
- Support the Chief of Staff on research, briefings, and cross-functional priorities as needed
Preferred Experience
- Proven experience in internal communications and/or business operations, ideally in a fast-moving, scaling tech or SaaS environment
- Excellent written and verbal communication skills in English (our working language at IDnow)
- Strong stakeholder management - comfortable working with strong personalities across multiple functions
- Comfortable operating in ambiguity and driving structure where none yet exists
- A creative eye for format, storytelling, and engagement - not just information delivery
- Genuinely AI-first in how you work - you reach for AI tools by default, not as a last resort
- Operationally sharp - able to shift between strategic comms work and hands-on project coordination without losing quality in either
- Experience supporting or communicating through organisational or product transformation is a strong plus
- Fluent in working with LLMs including Claude and Gemini, and experienced with workflow-building
- Fluent in Slack, Confluence, Jira, PowerPoint and Excel
Perks & Benefits
- Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
- We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
- We make your remote work comfy: we provide support on equipment and offer flexible working hours.
- We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
- May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
- Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
- In addition to the perks & benefits above, we offer specific benefits that differ between our locations