As an Enterprise Technical Support Specialist, you will be responsible for providing top-notch technical support to our enterprise customers in Korea. You will be the primary point of contact for technical issues, and will work closely with our development team to resolve complex technical problems. You will also be responsible for escalating issues to our internal teams as needed, and for communicating with customers to provide updates on the status of their issues.
Key Responsibilities:
- Provide technical support to enterprise customers in Korea via phone, email, and chat
- Work closely with our development team to resolve complex technical issues
- Escalate issues to internal teams as needed
- Communicate with customers to provide updates on the status of their issues
- Develop and maintain knowledge of our products and services
Requirements:
- 3+ years of experience in technical support or a related field
- Strong knowledge of Python, Node.js, Machine Learning, and AWS
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Fluency in Korean and English