About the Role
The Field Deployment & Operations Lead will be responsible for leading the deployment, ensuring reliability, and enabling customer adoption of autonomous systems in real-world environments. This role involves a strong focus on technical problem-solving, customer interaction, and cross-functional collaboration.
Responsibilities
- Field Deployment & Operations
- Lead the end-to-end deployment of autonomous systems in customer environments.
- Ensure systems are configured, tested, and operational under real-world conditions.
- Troubleshoot and resolve technical issues quickly to maintain uptime and mission success.
- System Reliability & Performance
- Gather and analyze field feedback to identify areas for improvement.
- Work closely with product and engineering teams to drive enhancements into the core system.
- Implement monitoring and diagnostic tools to ensure sustained reliability.
- Customer Enablement & Adoption
- Partner with customer teams to train and support operators in achieving operational readiness.
- Translate complex technical concepts into clear, actionable workflows.
- Act as a trusted advisor to accelerate adoption and long-term value realization.
- Cross-Functional Collaboration
- Serve as the voice of the customer, bringing field insights back to engineering and product teams.
- Collaborate across software, hardware, and AI research groups to deliver integrated solutions.
- Contribute to building scalable deployment practices and playbooks for future rollouts.