About Stone Tech
Stone was born with the purpose of being a protagonist in the transformation of the payments industry, striving to offer the best solutions for entrepreneurs in Brazil. With this in mind, we built Stone Tech! The combination of Stone Co.'s technology teams and the group's financial companies that recognize the entrepreneurial potential of every Brazilian. Here, we have all of Stone's, Pagar.me's, Ton's, and Vitta's cutting-edge innovations and technologies, with market-leading tech talent, in a relaxed environment full of challenges, opportunities, flexibility, teamwork, and continuous development.
Our Culture
Here, we live our culture every day, guided by these 5 pillars:
- Own It: Having an owner's spirit gives you freedom. We value autonomy and proactivity, we are responsible for what we deliver, and we always want to evolve our business.
- Live the Ride: Do it. Done is better than perfect. We learn from mistakes and face challenges as learning opportunities.
- No Bullshit: Act with simplicity. We are practical, sincere people and we like feedback. We know that sometimes we will make mistakes and we count on this transparency to evolve.
- Team Play: If you want to go fast, go alone. If you want to go far, work as a team. It's always possible to learn from other people and collaboration is the key to success.
- The Reason: The customer is not right, they are the reason. We are motivated to see the impact of our work on the customer's life, it is by seeing that we improve their life that we know we made a good delivery.
About the Role: Product Manager
Central Challenge: Lead the strategy, roadmap, and execution of conversational experiences that drive customer engagement in our products. This position will be responsible for creating intelligent and personalized bots that actively promote the activation, retention, and expansion of solution usage by our audience.
Main Responsibilities:
- Discovery & Strategy: Conduct continuous discovery process with product, growth, and customer service stakeholders to understand customer behavior, map frictions, and identify engagement opportunities via bots.
- Vision and Roadmap: Build and communicate a clear vision for the engagement bots front, aligned with the company's business objectives. Define and prioritize a roadmap based on hypotheses, data, and impact, focusing on personalized and high-conversion conversational experiences.
- Execution and Continuous Iteration: Collaborate with engineering, design, and data science to transform ideas into functional bots, quickly testing approaches and continuously optimizing based on data and user feedback.
- Strategic Alignment: Be a reference in defining best practices for using bots as an activation and communication channel with customers. Work with partner squads to ensure consistency of language, tone of voice, and strategic objectives in all interactions.
- Measurement and Performance: Define and track success metrics (e.g., conversion rate, retention, recurring engagement), ensuring that bots directly contribute to business KPIs.
What We Expect From You:
- Solid experience as a Product Manager, with a history of delivering products focused on the end-user experience.
- Experience in automation projects, bots, conversational channels (e.g., WhatsApp, app, chatbots), CRM, or engagement journeys.
- Analytical capacity to define priorities based on data, hypotheses, and tests.
- Ability to deal with ambiguity, transform open problems into concrete opportunities, and propose scalable solutions.
- Excellent communication and influence skills, with ease in articulating and defending product visions with different areas of the company (business, product, engineering, customer service).
What Increases Your Chances:
- Previous experience in growth, CRM, or customer engagement in B2C digital products.
- Familiarity with conversational automation tools, bot platforms, or personalized campaign systems.
- Experience in continuous experimentation environments (A/B testing, incrementality).
- Interest or experience with GenAI and personalization of journeys via artificial intelligence.