About The Role
Datacom is looking for a Head of Product for its AI LAB. This senior, visible, and challenging role requires someone who is equal parts product genius, builder, and relationship wrangler. You will be instrumental in making AI real at Datacom for clients, teams, and the business, requiring the ability to build products that sell and possess sufficient technical understanding to critically assess ideas. The ideal candidate thrives in complexity, values both people and technology, and is driven to build impactful solutions.
What You'll Do
Product & Go-To-Market — Build Things That Actually Sell
Building Commercial AI Products
- Lead the development of Datacom's AI product portfolio, from initial concept to commercial launch and iteration.
- Collaborate with Product, Engineering, and Design to create differentiated offerings.
- Define clear, outcome-focused value propositions that resonate with buyers.
- Build robust business cases and commercial models to justify investment.
Winning in the Market
- Deeply understand the ANZ AI market, including current state, future trends, and Datacom's competitive advantages.
- Shape realistic, targeted go-to-market strategies based on customer insights.
- Identify key verticals (Government, Health, Financial Services, Retail) where Datacom's AI products can have the greatest impact.
- Monitor the competitive landscape to ensure Datacom's positioning is sharp and compelling.
Making Datacom Teams Love What You Build
- Partner with internal teams to ensure AI products are easy to understand, position, and sell.
- Create compelling collateral, narratives, and proof points to build team confidence.
- Be accessible, supporting client conversations, bids, and deal closures.
- Relentlessly gather post-sale and post-launch feedback for continuous improvement.
AI Technology — Know Enough to Matter
Technology Credibility
- Maintain a deep understanding of AI/ML, LLMs, foundation models, and agentic systems to make sound technology judgments.
- Identify bad ideas, whether from vendor pitches, unscalable architectures, or misdirected automation.
- Engage authentically with Datacom's technical AI teams, earning respect through understanding and intellectual curiosity.
- Ask the right questions in technical discussions and effectively utilize the answers.
Agentic AI & Automation
- Understand the shift towards agentic AI, including multi-agent systems, autonomous workflows, and proactive AI.
- Drive Datacom's capability in intelligent automation, covering document processing, workflow automation, conversational AI, and process intelligence.
- Oversee the integration of LLMs, RAG pipelines, and agentic frameworks (AutoGen, LangChain, CrewAI) into products and client solutions.
- Ensure AI technology choices are sound, scalable, secure, and commercially sensible.
Staying Current — For Real
- Invest time to stay current with the fast-moving AI field, covering technology, vendors, research, and use cases.
- Be proactive in understanding new developments, having already explored and formed views.
- Build a culture of continuous AI learning across Datacom, enhancing overall team and organizational capability.
What You'll Bring
- Senior leadership experience in AI, technology, or a related field.
- Extensive Product Knowledge in a corporate or enterprise-scaled environment.
- A natural relationship builder, capable of navigating resistance and building trust across all organizational levels.
- Strong commercial instincts, understanding product success, market entry, and sales team needs.
- Genuine technical credibility in AI, demonstrating an understanding of the technology.
- Comfort presenting and influencing at General Manager, Executive, and Leader levels, simplifying without oversimplifying.
- Experience in complex, matrixed organizations, leading through influence.
- A bias for action, moving things forward, making decisions with imperfect information, and learning quickly.
Why Datacom?
At Datacom, we value our people and provide a collaborative environment that supports career development and growth. We offer flexible & hybrid working arrangements, a competitive salary + company benefits, a genuinely senior platform to shape AI, and a diverse and inclusive culture.