Job Description Summary
Job Description
*** Position will be in SAVANNAH, Georgia.
Key Responsibilities :
Develop strong working knowledge of power systems and test equipment prior to deployment to customer location
Troubleshoot, investigate and drive resolution to determine when parts are returned to OEM
Ability to respond and support the customer during after hours
Assist Product Support Engineers (PSE) with defect investigation and use appropriate technical data to support reliability analysis and minimize unnecessary removals
Assist with queries relating to Aircraft and Component Maintenance Manuals
Manage consignment stock levels and logistics at Customer location
Deliver on-the-job training to the Customer
Provide regular reports on the status of on-site integration testing and system performance to the programme team and be the onsite first point of escalation for any issues that arise
Build and maintain strong long-term relationships with customer at all levels
Manage cost control, quality, and operations-oriented customer communications
Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication and technical discussions
Implement Operation Safety Policy Instructions, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
Minimum Requirements :
Bachelors degree (in aeronautical, electrical engineering, or mechanical engineering preferred) from an accredited college or university and 3+ years of experience in a field support role, project management, or systems engineering (or a minimum high school diploma / GED with an additional 4+ years of experience in a field support role, project management, or systems engineering).
Desired Characteristics :
Ability to support the customer during off-hours
Significant experience in a broad base Aerospace industry or Aviation products
Product Knowledge – skilled in the theory and operation of defined systems, able to test and repair products and test equipment
Technical Communication – skilled in the presentation of technical information both verbal and written, adapting material for the target audience
Problem Solving – skilled/expert in analysing and identifying or proposing solutions to problems using a wide range of data and analytical tools
Customer Centric – skilled/expert regarding customer requirements, translating them into clear deliverables
Ability to manage multiple priorities and tasks simultaneously
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed