About the Role
This product lead will help shape the next generation of AI at PayPal. In this role, you will be responsible for driving and executing the vision for AI-driven checkout experiences, impacting over 400+ million consumers and 30+ million merchants around the world, managing the end-to-end AI product lifecycle, and working with partners to successfully integrate AI into their Checkout experiences. This is a new role at PayPal, and as a technical product lead you will establish your vision, work closely in refining your roadmap and drive a fast-paced experimental execution culture. We are looking for someone with a passion to delight customers, that is obsessed about data and developer enablement, that has sharp problem-solving skills and excellent collaboration and communication skills. This person has successfully launched and scaled platform AI products defining login experiences and understands best practices in data limitations with third-party integrations. To be successful the candidate needs to excel in a highly collaborative, cross-functional, values-driven environment. If you are a tenured AI product leader and a technologist at heart looking for your next opportunity to create real impact – Please submit your application below and let's chat!
Responsibilities
- Build the next generation of AI driven checkout experiences at PayPal developing checkout experiences within GenAI bots for conversational commerce.
- Drive product vision and create capabilities that add value to both merchants and consumers in bot-driven conversational commerce. Identify new unmet opportunities and gaps in the portfolio by analyzing the market and ecosystem.
- Collaborating cross functionally in defining the conversation commerce GenAI bot experience, and best in class data management standards for PayPal globally.
- Evangelize, Communicate and Influence, by driving alignment on vision, roadmap, investment needs, risks and opportunities with large cross functional teams, leaders, including C-level executives.
- Execute with excellence in a cross-functional setting, building strong relationships with key stakeholders (data engineers, software engineers, product analytics, merchant tech and other business teams).
- Run lean experiments to learn and develop and evangelize a strong point of view on how to improve KPIs.
- Define and measure key performance indicators to evaluate and understand product value.
- Identifying new opportunities based on research, industry trends and best practices, driving innovation.
- Deliver results. Own business outcomes and be responsible for hitting experience and revenue targets.
Requirements
- Technical and business acumen with Identity, Data usage limitation and AI product background are critical along with demonstrating experience in defining and driving transformation initiatives.
- Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking and customer/developer passion.
- Being comfortable in navigating with ambiguity and establishing an iterative roadmap and experimentation culture.
- Defining the product and customer experience with high quality business requirements and user stories while managing scope of each product release and refining the technology architecture and scalability for the use case.
- Helping the teams move forward swiftly with rigor, speed and transparency in decision-making. Removing roadblocks, setting a consolidated vision, and collaborating with excellence across all functions is critical.
- 5+ years of experience in AI and Identity Product Development.
- 10+ years of experience in Product Management, with demonstrated success in launching and scaling multiple 0-1 products.
- Highly skilled problem solving and technical skills. Demonstrate a tech-savvy approach and loves to stay on top of industry trends.
- Excellent and effective interpersonal and communication skills (written, verbal and listening).
- Self-Starter which doesn’t hesitate to proactively approach in order to learn fast.
- Skilled at working with cross functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneously.
Desired Qualifications
- MBA or Masters in STEM fields.
- Experience in areas like e-commerce, checkout, payments and/or risk domain - a plus.
- A ‘can do’ spirit combined with high energy and positive attitude.