Job Summary
The Management Analyst will support the Veterans Health Administration (VHA) Integrated Veteran Care (IVC) Veteran Family Member Programs (VFMP) Modernization Portfolio by providing analytical, operational, organizational, and process improvement support for modernization and automation initiatives across VFMP operations.
This role supports enterprise transformation efforts related to healthcare claims processing, eligibility modernization, appeals modernization, Electronic Data Interchange (EDI), workflow automation, inventory reduction, business process optimization, and organizational efficiency initiatives. The Management Analyst will analyze current operational processes, identify improvement opportunities, develop recommendations, support modernization implementation activities, and assist with organizational reporting and performance monitoring.
The Management Analyst will work collaboratively with Government leadership, project teams, operational stakeholders, technical personnel, and contractor staff to support strategic modernization initiatives and ensure alignment with VFMP operational priorities, governance standards, and performance objectives.
This role requires strong analytical capabilities, organizational assessment skills, communication abilities, and experience supporting operational improvement and modernization efforts within a healthcare or government environment.
Primary Responsibilities
Operational & Organizational Analysis
- Conduct operational analyses of VFMP business processes, workflows, organizational structures, and modernization initiatives.
- Evaluate operational effectiveness, workflow efficiency, inventory management, and business performance.
- Assess current-state and future-state operational environments to identify modernization opportunities.
- Perform gap analyses and develop recommendations supporting process improvement and operational efficiencies.
- Analyze workflow bottlenecks, staffing impacts, operational risks, and performance metrics.
- Assist leadership with identifying opportunities to improve service delivery, processing timeliness, and operational outcomes.
Business Process Improvement
- Support business process redesign and workflow optimization initiatives across VFMP operations.
- Analyze operational procedures supporting:
- Claims processing
- Eligibility determination
- Appeals processing
- Intake and document processing
- Benefits coordination
- Care coordination
- Pharmacy support
- Customer service operations
- Support development of modernization recommendations that improve operational efficiency and reduce manual workload.
- Assist with implementation and operational integration of modernization initiatives.
Research, Rep