About the Role
Glean is seeking a leader for its AIOM (AI Outcomes Manager) team. The AIOMs are responsible for ensuring that customers' end-users successfully adopt and derive meaningful, measurable value from Glean’s AI solutions. AIOMs perform activities such as end-user training enablement (company and function sessions, search, chat, and agent content), prompt and agent advisory/building, and value realization. Ultimately, the AIOMs are responsible for the breadth and depth of end-user engagement across the product suite.
You will:
- Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform, and business value realization with Glean’s products.
- Develop a set of Glean prescriptive adoption playbooks, including codifying a set of standard processes, templates, and assets to drive delivery consistency with our customers.
- Engage with executive sponsors and business stakeholders across priority accounts.
- Partner cross-functionally with other leaders of the customer organization, including Solution Architects, Delivery Excellence Managers, and Support, to ensure Glean provides a seamless customer journey to its customers.
- Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities.
- Design, implement, and report on metrics for the AIOM team, demonstrating ROI, adoption, and transformation progress for customers.
- Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.
About you:
- 4+ years of experience in managing teams and customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
- Demonstrated ability to lead teams and drive business transformation through technology adoption.
- Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
- Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
- Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
- Proven product sense and ability to maximize the impact of complex software platforms.
- Experience facilitating workshops and change management programs for business transformation.
- Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.