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Job Description:
We are searching for the best talent for a Manager, Service & Repair – Global Business Product Owner (BPO) to join our MedTech team.
Purpose:
We are seeking a Global Business Product Owner (BPO) to lead Service & Repair capabilities within the Butterfly CXM transformation.
This role serves as the voice of the business , owning requirements, process development, and adoption digital solutions globally. Over a two-year duration (with potential to extend), the BPO will partner across Business, IT, and Program teams to ensure solutions are well-defined, delivered successfully, and fully adopted—driving measurable improvements in service efficiency and customer experience.
You will be responsible for:
Business Ownership & Delivery
- Own Service & Repair business requirements, process optimization, capability roadmap, and backlog prioritization
- Translate business needs into user stories and lead backlog readiness and prioritization
- Partner with IT and Product teams to deliver product in alignment with business need
Change, Adoption & Communications
- Lead organizational change and adoption strategy the Service & Repair Experience
- Drive clear, business-focused communications that reinforce value and desired behaviors
- Act as a transformation advocate, engaging partners and ensuring alignment across functions
Training & Enablement
- Define and support role-based training and enablement for business users
- Ensure training, communications, and documentation are aligned to support adoption
- Drive capability building to sustain new ways of working post-launch
Execution & Continuous Improvement
- Support testing, deployment, and post-launch stabilization
- Facilitate workshops and cros