About the Role
Concentric is looking to hire a Residential Safety Agent to join their team, embedded with a client in Washington, DC. This is an armed, full-time, onsite position following a 12-hour shift schedule (four consecutive workdays followed by four days off), rotating between Day-Shift and Night-Shift approximately every three months. Candidates must currently possess and maintain a valid concealed carry firearm permit and legally carry a firearm in Washington, DC.
Responsibilities
- Act to support threat management and emergency response, and be the first point of contact for client security needs.
- Monitor and manage the camera system, access control technology, and other security tools.
- Advise and take action addressing unknown visitors, phone calls, and other contacts.
- Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
- Provide a high standard of customer service delivery for clients, guests, and staff.
- Ensure client deliverables are met across the full suite of security services.
- Proactively communicate with clients regarding risks to personnel, property, or privacy.
- Ensure completion of any client-required plans, surveys, or reports.
- Assist with customer service issues to ensure a consistently high level of service.
- Communicate with co-workers, management, clients, and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
Required Qualifications
- All required licenses and certification requirements, including:
- Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use.
- Must be current or retired law enforcement and/or possess a District of Columbia Concealed Pistol License, allowing them to carry a firearm in Washington, DC.
- Must hold or be able to obtain CPR/FA training or higher.
- Experience in successful project management, participating in a small team environment.
- Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams.
- A successful track record operating within a high-touch, customer service environment.
- Appropriate professional bearing and customer service skills.
- Demonstrated computer skills, including Google Suite and MS Office applications.
- Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
- High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
- Excellent written and verbal communication skills, including comfort working with senior leadership.
- Skilled in synthesizing facts, concepts, and principles.
- Emotional intelligence and a customer-focused approach.
Preferred Qualifications
- Bachelor’s Degree in a related field or relevant experience.
- Executive Protection and/or Tactical training preferred.
- Advanced medical training (EMT, WEMT, WFR, TCCC/TECC).
- Experience with physical security and alarm systems.