Position Overview
Interactive Brokers Group has been consistently at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. Interactive Brokers is regularly recognized as a leader in the financial services industry.
We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Budapest. In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures.
This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization.
Responsibilities
- Provide customer support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process.
- Validate documentation related to new account openings under European regulations.
- Communicate with clients, sales representatives, and internal departments.
- Collaborate with cross-functional teams to troubleshoot account setup and verification issues.
- Perform AML and KYC checks by cross-referencing internal and external databases.
- Ensure all onboarding steps comply with internal policies and regulatory standards.
- Maintain a professional and client-focused attitude in all communications.
Qualifications, Skills & Attributes
Minimum qualifications:
- Commercial apprenticeship or equivalent
- Fluency in English with advanced German language skills.
- Strong communication skills and ability to work independently.
- Proficient in PC usage and internet-based tools.
- Self-confident, organized, and capable of multitasking.
- Interest in financial markets, regulation, or client operations is a plus.