About the Role
As a Senior Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.
Responsibilities
- Lead end-to-end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
- Build and maintain project plans, schedules, and required documentation.
- Facilitate clear, consistent communication with all stakeholders (incl. leadership).
- Track action items and drive accountability across teams.
- Identify and mitigate risks and manage escalations professionally.
- Guide teams through launch readiness, deployment, and project closeout.
- Support continuous improvement by identifying process gaps and opportunities.
- Adapt to shifting priorities in a fast-moving environment.
Requirements
- IT experience: 5 to 7 years.
- 4 years of project management experience leading multiple concurrent projects in customer-facing environments.
- Proven ability to manage end-to-end delivery using Agile, Waterfall, and hybrid/iterative approaches.
- Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non-technical stakeholders.
- Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.
- Strong communication, stakeholder management, and client-facing leadership skills.
- Highly organized, detail-oriented, and adaptable under tight deadlines.
- Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).
- Solution-oriented mindset with a collaborative, team-first approach.
Advantageous Skills
- Experience working with Waterfall/Agile methodologies.
- Experience with Onsite and offshore delivery model.
Working Model
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.