Senior HR Service Advisor

Overview

We are seeking a highly capable Senior Advisor to join the Pay Centralization Team within the Employee Data workstream, People Operations. This role is responsible for supporting Europe & Americas payroll operations through effective management of payroll inputs, stakeholder coordination across the ADP / One Payroll stack, and end-to-end payroll input reconciliation across multiple countries and regions.

Responsibilities

Payroll Input Management & Reconciliation

• Manage and govern payroll-related inputs across Europe & Americas regions, ensuring timely and accurate submission before payroll cut-off.
• Perform end-to-end reconciliation of payroll-impacting data across Employee Central, SAP, ADP, and related payroll systems.
• Validate effective dates, pay-impacting fields, and manual payroll inputs to minimize defects and ensure payroll accuracy.
• Investigate discrepancies, replication failures, and data mismatches across systems and drive timely resolution.
• Support payroll readiness by ensuring transactions are processed in line with service level expectations and compliance requirements.

ADP / One Payroll Stakeholder Management

• Act as a key liaison between Employee Data, One Payroll, payroll providers, and other People Operations stakeholders.
• Coordinate with internal and external teams to ensure clarity on payroll inputs, ownership, dependencies and escalation paths.
• Manage stakeholder communications for issues related to payroll data flow, manual interventions, and process exceptions.
• Support transition and centralization initiatives by aligning on operating models, responsibilities, and controls.

Process Governance & Controls

• Maintain strong governance over manual payroll inputs and ensure they are used only where necessary and properly approved.
• Contribute to the development and adherence of RACI, escalation frameworks, and payroll control mechanisms.
• Ensure audit readiness through accurate documentation, process traceability, and compliance with payroll and employee data standards.
• Support continuous review of desktop procedures, knowledge articles, and process documentation.

Systems & Operational Support

• Work across Employee Central (EC), SAP, ADP, and related systems to process, validate, and troubleshoot payroll-impacting changes.
• Support payroll process centralization by identifying process gaps, handoff risks, and opportunities for simplification.
• Collaborate on system and workflow improvements that reduce manual effort and improve data quality.

Automation & Continuous Improvement (Added Advantage)

• Identify opportunities to simplify payroll input processes using low-code / no-code tools such as Power Automate, Power Apps, or similar technologies.
• Partner with process owners and technical teams to improve tracking, validation, and routing of payroll inputs.
• Contribute to initiatives focused on reducing manual touchpoints, increasing efficiency, and improving stakeholder experience.

Qualifications

Required Qualifications

• 5–7 years of experience in payroll operations, employee data, or a related HR shared services environment.
• Strong experience in managing payroll inputs, validations, and reconciliation activities.
• Good understanding of payroll operations across Europe and Americas or multi-country environments.
• Strong stakeholder management skills with the ability to work across functional and regional teams.
• Excellent analytical and problem-solving skills with high attention to detail.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong verbal and written communication skills.

Preferred Qualifications

• Experience working with SAP, ADP, and Employee Central (EC).
• Knowledge of payroll integrations, payroll cut-off governance, and replication/reconciliation concepts.
• Experience in global payroll centralization or payroll transformation initiatives.
• Familiarity with low-code / no-code platforms for workflow automation and process improvement.
• Exposure to compliance, audit controls, and operational governance in payroll or employee data environments.