About the Role
Are you a technical product manager ready to own the evolution of an AI-powered customer experience? At Jerry.ai, we are moving past fragmented, time-consuming processes to create a seamless, automated platform. You will sit at the intersection of product, engineering, and applied AI, building and scaling a sophisticated system that already automates >70% of inbound sales and service requests. Your role will include defining how modern LLM systems, human-in-the-loop feedback, and computer-use agents redefine an entire industry, not just optimizing flows.
Why Jerry.ai?
- We are building the first super app to manage car ownership—an industry where the experience is stuck in the 90s.
- More than 80% of Americans see car ownership as a necessity, yet costs now exceed 20% of average household income.
- Lead a strategic area leveraging LLMs, agents, and internal APIs to automate a fragmented, $2T market.
- Work alongside leaders in AI to integrate Jerry.ai services directly into the ChatGPT App and pioneer new model capabilities.
How You Will Make An Impact
- Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to global rollout.
- Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
- Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
- Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
- Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.
What We’re Looking For In a Builder
- Intrinsically Motivated Technologist: You live and breathe AI. You’re the first to read the release notes when a new model drops and you’ve already built your own custom workflows.
- Systems Thinker: You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience.
- Optimistic Problem-Solver: You are a "how can we" thinker who seeks constant improvement and thrives on owning high-impact metrics.
- Data-Driven with Conviction: You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses.
Ideal Profile
- 4+ years of experience in management consulting or technical product management at a fast-paced startup.
- Proven interest in modern LLM systems and a desire to work in a regulated production environment.
- Ability to navigate technical tradeoffs and lead by example when implementing AI platform standards.
- A track record of taking complex, strategic ideas and turning them into scalable, production-grade products.