About the Role
The Applied AI team's job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work. This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.
In this role, you can expect to:
- Own cross-functional AI enablement programs end-to-end (e.g., AI Champions network, onboarding and activation programs): design, operating cadence, stakeholder activation, and fluency outcomes
- Go deep on workflow problems before proposing solutions — spend time understanding what's actually slowing teams down, then design programs and tools that address the root cause
- Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
- Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
- Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
- Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
- Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
- Build documentation and governance into programs from the start, so nothing depend on you being in the room
- Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
- Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.
To thrive in this role, you have:
- 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
- Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
- History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
- Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
- Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
- Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
- Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
- Comfort spending time in a problem before designing a solution
- Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)
Preferred qualifications:
- Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
- Background in enablement, L&D, or change management in a technology environment
- Experience in an internal AI or enterprise AI adoption role
- Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
- Background in product operations, business operations, or technical program management.
- Working knowledge of AI governance or Responsible AI principles.