We are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical expertise and support to our customers. You will work closely with our development team to resolve complex technical issues and provide guidance on the use of our products and services.
Key Responsibilities:
- Provide technical support and expertise to customers via phone, email, and chat.
- Work closely with our development team to resolve complex technical issues and provide guidance on the use of our products and services.
- Develop and maintain technical documentation and knowledge base articles.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Stay up-to-date with the latest technologies and trends in the industry.
Requirements:
- 5+ years of experience in a technical support role, preferably in a SaaS or cloud-based company.
- Strong technical expertise in Python, Node.js, Machine Learning, and AWS.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and troubleshooting skills.