Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Software Engineer, Community Support Engineering
Title : Software Engineer, Community Support Engineering
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations. The products and solutions we build support our customers, front line agents, and business process operations teams. They are a key driver of enabling Airbnb’s core business. As a member of CS Eng, you will have an opportunity to impact every person who travels or hosts on Airbnb. Under CS Eng, we are building a reliability working pod in China which will focus on org-wide reliability mechanisms, that enable our engineering teams to operate our services reliably and at scale, and ensure our services are properly instrumented and able to scale with our growing business.
The Difference You Will Make:
In this role, your expertise in developing and maintaining tools and systems will be instrumental in bolstering our services' reliability. By collaborating closely with the CS TechOps team and other engineering teams, you will help establish a culture of reliability throughout the organization by providing comprehensive system reliability mechanisms. Your ability to identify opportunities for improvement and drive their implementation will contribute significantly to our overall operational efficiency and ensure that our services remain resilient as our business continues to expand. You will leverage AI and other technologies moving our incident management from reactive and manual processes to proactive, automated, and "intelligent" systems.
A Typical Day:
- Design, implement and maintain the tools and systems that support service reliability, monitoring, and alerting.
- Contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch.
- Collaborate with TechOps and other engineering teams to ensure services are designed with reliability in mind, and provide guidance on the appropriate use of tooling and automation.
- Identify opportunities to improve the reliability, scalability, and efficiency of our