Job Summary
The Sr. Product Manager – Search/Recommendations/AI will drive customer and user experience initiatives for our global Search and Recommendations related pages on all platforms (desktop, Mobile Web and App). This role will be responsible for analyzing data and developing a roadmap to help deliver an optimal localized experience for our global customers. This role requires regular communication with cross functional teams and provides strategies and updates. The Sr. Product Manager is also responsible for the product functionality and usability and to communicate effectively with IT to make sure requirements are met.
Job Expectations
- Drives the Search and Recommendations user experience for desktop, mobile web and app platforms.
- Summarize and analyze findings from user research and customer behavior patterns and create actionable plans to optimize experience for our global customers.
- Define product roadmap, manage projects/tasks and communicate updates with all relevant stakeholders.
- Prioritize and document product requirements, user stories and designs for feature enhancements for existing and new application modules while considering the needs of customers, competitive market offerings and our overall company strategy.
- Collaborate with stakeholders, CX team, designers, and technical teams to understand requirements, define the scope of work and align on vision of the digital experience strategy.
- Take an active role in the estimation, sprint planning, daily scrum, and retrospective meetings.
Knowledge, Skills And Abilities Required
- Well versed in e-commerce/web driven companies and understands how to meet customer expectations related to Search, Search Engine Results Pages (SERP), and Product Recommendations for different platforms.
- Familiar with Generative AI, large language models, and API integrations.
- Strong background in multivariate testing and leveraging data to drive business decisions.
- Ability to multitask and thrives in a fast paced environment.
- Strong understanding working in Agile (SCRUM/Kanban) environment.
- Strong understanding of UX/UI requirements.
- Wireframing basic requirements, mock up the general direction.
- Excellent written/verbal communication and must work will with others.
- Customer first mentality with the knowledge to work with internal groups to make their websites more user friendly.
Equipment Knowledge
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.
Experience Requirements
Generally requires five (5) or more years of Product Ownership within an e-commerce or consumer software setting.
Education Requirements
Bachelor’s Degree required. A Computer Science degree is highly preferred.