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About the Role
We are seeking a highly experienced Staff Business Systems Engineer specializing in Order to Cash (OTC) processes to lead the design, optimization, and scalability of enterprise business systems supporting quote-to-cash operations. This role partners closely with Finance, Sales Operations, Revenue Operations, IT, and Engineering teams to drive process excellence, automation, and system innovation across the OTC ecosystem.
The ideal candidate combines deep functional expertise in OTC business processes with strong technical systems knowledge, enabling scalable, compliant, and efficient business operations in a fast-growing environment in compliance with ASC 606 and SOX standards.
Key Responsibilities
- Drive the design, optimization, and ongoing support of Order-to-Cash workflows across NetSuite and connected systems.
- Configure and maintain Sales Orders, Invoices, Credit Memos, and Payment Applications within NetSuite.
- Support billing logic for subscription, milestone, and usage-based revenue models.
- Assist in automation of invoice generation, contract renewals, and collection workflows.
- Develop, implement, and support tax solutions across Order-to-Cash workflows.
- Support NetSuite ARM (Advanced Revenue Management) configurations for deferred and recognized revenue.
- Monitor revenue schedules and handle reallocation or deferral adjustments in compliance with ASC 606.
- Work with Finance to analyze revenue, unbilled receivables, and contract assets; assist in reporting and reconciliations.
- Partner with RevOps and Accounting teams to validate billing schedules, revenue arrangements, and item setups.
- Assist with close activities including billing completeness checks, deferred revenue reconciliations, and AR aging.
- Identify opportunities to streamline OTC processes such as invoice automation, customer communication, and payment collection.
- Contribute to a knowledge base of configurations, test cases, and system enhancements.
- Develop and support NetSuite customizations using SuiteScript, SuiteFlow, Saved Searches, Dashboards, and SuiteTalk APIs.
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Finance, Accounting, Business Administration, or related field.
- 10+ years of exper