About the Role
The SVP of AI Solutions & Services will lead and expand DataRobot’s offering in this space, with end-to-end responsibility from refining the strategic direction, evolving pricing and packaging, developing the go-to-market strategy, setting up the delivery model and team structure, and partnering with global enterprises on their AI journey powered by DataRobot. This critical leadership role will also lead a global Professional Services team of Data Scientists and Solution Architects, responsible for helping customers gain value from AI and DataRobot across the full lifecycle, from onboarding to AI use case definition, model building, deployment, production, and governance. This role is instrumental in setting the company's future direction and expanding business growth areas.
Key Responsibilities
- Optimize the current offering and build and incubate a new set of AI solutions and services based on customer demand and market opportunity.
- Define the key elements of each offering (e.g., value proposition, components/deliverables, software vs. service mix, skills, and capacity required).
- Partner with Product and Engineering leadership to configure solutions utilizing the DataRobot platform for repeatability/scalability.
- Participate in go-to-market efforts, working with prospects and customers at the executive level.
- Lead and manage the Professional Services organization end-to-end, including defining skillsets, recruiting, pricing, and cost structure.
- Evangelize and demonstrate how DataRobot can effectively help customers with business problems across various industries.
- Partner with Sales and Customer Success to drive exceptional customer experience and satisfaction.
- Partner with Product and Engineering to review customer requirements/feedback, identify enhancement opportunities, and prioritize roadmap features.
- Drive operational efficiencies through processes, metrics, and dashboards and work effectively with the partner ecosystem.
Knowledge, Skills & Abilities
- 12+ years of experience in consulting and/or industry within the solutions & services space.
- 7+ years of experience building and leading global and offshore technical teams (data scientists, solution architects, developers).
- Experience working with and influencing at the executive/c-level, internally and/or as a consultant.
- Proven ability to define and build out new service and solutions offerings end-to-end, including delivery responsibility.
- Experience building and running a professional services organization and establishing a scalable delivery model.
- Strong cross-functional collaboration skills, with the ability/desire to work in a dynamic start-up environment and a bias for action.
- Familiarity with AI use cases and capabilities that provide tangible value from AI to customers and internal stakeholders.
- Familiarity with a relevant set of verticals (e.g., Financial Services, Manufacturing, Oil & Gas) and/or horizontals (e.g., Supply Chain).
- Experience working with GSIs/Partners to build and deliver solutions and services, from contract scoping/negotiations through delivery.
- Bachelor's degree (preferably in Computer Science, Engineering, or a related field).