Overview
Cotiviti is seeking a passionate and results-driven Technical Customer Solutions Manager to join our team and play a key role in driving long-term success for our clients through the effective use of Cotiviti products. In this strategic role, you will act as a trusted advisor to our healthcare payer clients, leveraging your deep operational knowledge of data processing systems, regulatory compliance, and enterprise system integration. Your expertise will help clients maximize the value of their Cotiviti investment while expanding our impact across the healthcare payer landscape. The ideal candidate combines strong technical acumen with a deep understanding of healthcare EDI operations, encounter data integrity, and agile software delivery—enabling them to guide clients toward measurable outcomes and sustained success.
Responsibilities
- Develop, implement, and complete tactical project plans related to customer issue resolution, quality improvement plans, and program enhancements.
- Act as the lead relationship manager for assigned accounts, coordinating proactive customer communication and cross-functional collaboration.
- Lead customers to success by understanding their business needs and aligning Cotiviti software and services to drive high-impact results.
- Partner with Account and Product Management on Customer Health, NPS, Executive Business Reviews (EBRs), Expansion, and Renewals by delivering against assigned KPIs.
- Forecast and track operational metrics including member volumes, encounter throughput, revenue recognition, and submission accuracy.
- Apply deep operational knowledge of CMS regulations and audit frameworks to ensure accurate, compliant processing.
- Leverage your expertise in encounter submissions and EDI transactions (834, 837, 835, 270/271) to support client success and issue remediation.
- Analyze client support tickets and product issues to identify systemic trends and advocate for internal resolution.
- Serve as a key conduit for customer enhancement requests through structured feedback loops to Product Management.
- Ensure all contracted deliverables are provided accurately, on schedule, and in alignment with client expectations.
- Complete all responsibilities as outlined in the annual performance review and/or goal setting.
- Complete all special projects and other duties as assigned.
- Must be able to perform duties with or without reasonable accommodation.
This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.
Qualifications
- Master’s Degree