We are seeking a highly skilled Technical Support Manager to lead our EMEA technical support teams. As a key member of our customer success organization, you will be responsible for ensuring our customers receive high-quality technical support and have a seamless experience with our products.
The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Lead and manage technical support teams in EMEA, ensuring high-quality support delivery and customer satisfaction.
- Develop and implement support processes and procedures to improve efficiency and effectiveness.
- Collaborate with cross-functional teams, including product, engineering, and sales to ensure alignment and effective communication.
- Provide technical guidance and support to customers, identifying and resolving complex technical issues.
- Develop and maintain relationships with key customers and stakeholders to ensure high levels of customer satisfaction.
Requirements:
- 5+ years of experience in technical support management, preferably in a SaaS or cloud-based company.
- Strong technical background, with expertise in Python, Node.js, Machine Learning, and AWS.
- Excellent leadership and communication skills, with the ability to motivate and develop high-performing teams.
- Proven track record of delivering high-quality support and improving customer satisfaction.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.