About the Opportunity
NetDocuments is seeking a Technical Trainer with a passion for technology, enablement, and legal industry transformation. This role will deliver comprehensive product and implementation program training to NetDocuments Customer Success, with a growing emphasis on AI capabilities and legal-specific workflows. The Technical Trainer will play a critical role in shaping how customers understand and apply our solutions, particularly in legal, compliance, and professional services environments.
Reporting to the Senior Manager of AI Success Operations, this role requires not only technical training acumen but also a solid understanding of legal operations, AI-powered document management, and the evolving needs of law firms and legal departments.
What Your Contributions Will Be:
- Facilitate multi-day training programs (virtual and onsite) across global time zones with legal-industry contextual examples.
- Collaborate with the Partner Enablement team to design and continuously improve course materials that incorporate AI features, legal-specific workflows, and best practices.
- Ensure follow-through and program completion with personalized support, coaching, and learning journeys.
- Stay current on NetDocuments AI functionality, emerging legal technology trends, and legal use cases to keep training highly relevant and practical.
- Act as a liaison for customers, coordinating across internal teams to resolve issues, representing customer needs, and ensuring aligned support throughout the implementation process.
- Present confidently to customers and internal stakeholders in meetings, project updates, and briefings.
- Support strategic business outcomes, including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and training delivery KPIs.
What You Will Bring to the Team:
- A deep understanding of how legal professionals use technology, including document management systems, AI-driven search, and workflow automation.
- The ability to translate technical functionality into business value, particularly in law firms, legal operations, compliance, or corporate legal departments.
- A learner-first mindset—balancing clarity, empathy, and impact in every training session.
- Skills in knowledge transfer and curriculum development with an eye toward legal relevance and customer success.
Required Education and Experience:
- 3+ years of proven experience as a technical trainer or in a technical enablement role.
- Experience using and training AI tools (Copilot, Claude, Chat GPT).
- Strong presentation skills and comfort with delivering training to diverse audiences, including legal professionals.
- Familiarity with modern learning tools and training techniques, including the use of LMS platforms, video modules, and performance-based assessment.
- Experience with enterprise cloud applications and understanding of implementation challenges in the legal sector.
- Awareness of AI tools in legal tech (e.g., document summarization, smart search, clause extraction, redlining automation), and enthusiasm for staying up to date with their use in real-world legal scenarios.
- Ability to work independently in a fast-paced, ever-evolving SaaS environment.
Ideally You Will Have:
- Direct experience working in, consulting for, or training legal professionals (law firms, legal ops, or corporate legal teams).
- Familiarity with legal practice management systems, document lifecycle management, or AI applications in legal services.
- Knowledge of AI capabilities in document management systems and a passion for demystifying them for learners.