Impact: The Systems Engineer is responsible for solving a wide range of high-level end-user issues, ensuring project completion and installation, and for delivering key technical advice to Meriplex leadership. Without the Systems Engineer working to the best of their abilities, Meriplex would be unable to support our staff’s technical needs. Over time, this would ultimately result in a loss of reputation and revenue for Meriplex.
Position Summary
The Systems Engineer acts as the top tier of support for Meriplex’s Internal IT and reports to an Internal IT manager. This role works within the Internal IT ticketing system to resolve Level 3 end-user issues. The Systems Engineer must deliver exemplary customer service and technical advice to Meriplex leadership and/or decision makers. They are responsible for overseeing the completion of low-level internal projects to ensure all timelines, deployments, and installations are executed correctly. The person in this position is responsible for an array of high-level issues ranging from delivering advanced server support and design to presenting key reports to Meriplex leadership.
Comprehensive health benefits
Work flexibly from anywhere in over 20+ workspace locations Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
Diverse learning & growth opportunities
Accessible Cloud HR platform (Sprout)
Above standard leaves
Key Responsibilities:
- Perform technical equipment installations at Meriplex office locations
- Execute the deployment, installation, and architecture of networks.
- Provide advanced support to the entire Meriplex environment.
- Provide proactive maintenance of Meriplex network environment.
- Act as escalation point for internal teams.
- Offer mentorship and education to fellow team members.
- Prep reports to be presented to Meriplex to enhance understanding.
- Utilize Microsoft Visio and documentation toolset to build out Meriplex technical environment for all teams to use to support internal systems.
- Standardize SOPs for all support for the entire Meriplex environment.
- Manage and maintain Meriplex documentation.
- Provide advanced Microsoft 365 support.
· Deliver ZTNA access support.
- Provide advanced Microsoft server support and design.
- Perform advanced firewall administration.
· Provide authentication (MFA) support.
- Provide advanced support on Azure environments.
- Provide advanced support on Microsoft Exchange servers.
· Manage advanced wireless environment.
- Manage advanced backup and replication solutions and storage devices.
· Provide advanced VoIP support.
Knowledge, Skills, and Abilities: